is the product I purchased?
Sorry for the confusion.
Once we confirmed your payment is finished, the key code
will be sent out immediately to the email address that you
provided in the purchase process. Our software is based
on ESD, which means you can download our software and enter
the key code you get via email, then switch it into full
a. download the software you purchased with on our website;
b. enter the key code in the pop up window;
c. it will activate via Internet automatically.
d. If you do not receive the key code, please provide your
purchase information. Once we confirm your order, the key
code will be sent out immediately.
If you still have any question, please let me know.
I have offered purchase information, but I still don't received
the key code. What's wrong with that?
Sorry for the bothering we brought to you. Once you finished
the payment, the key will be sent to you automatically to
the email address that you provided. If you do not receive
it, the problem may come from your email filter. And again,
I apologize for such confusion we brought.
If I haven't got the key code, and still haven't
offered purchase information, what should I do?
Please send us the software name and your purchase information
(such as invoice number, order number) ,and where you placed
the order (Element5, PayPal or the other service provider).
We will give you the registration key within one business
day after confirmed it.
I've got a invalid key, what should I do?
Sorry for the bothering we brought to you.
Please make sure:
a. You have the latest version downloaded from our website.
If you don't have yet, please
click here to get one.
b. You enter the key code without space.
c. You enter your name and organization with key code.
At least fill NA in the organization if you do not want
I didn't receive a registration key or I received
the wrong type of registration key.
This is usually caused by entering the wrong e-mail address
or making a typing error when you enter your e-mail address
with your order. Please
send us an e-mail
with the following information so that we can send you
the key for your copy of our product:
A. The order ID/number;
B. The e-mail address for delivery.
C. The name of the online store where you bought your copy
of Cool Screen Capture.
I'm not satisfied with the program and I want a refund.
We're sorry that our program didn't satisfy you. Since we
always do our utmost to ensure that our programs meet our
customer's expectations we'd really appreciate it if you
would tell us why you're not happy when you send us your
refund request. This will help us to improve our products
and, hopefully, to regain your business.
The money is managed through the online shop where you bought
the program, so we need a copy of your order confirmation
to be able to process your refund request. Just
, if possible with a description of why you're not satisfied
with the program and how we can improve it. As soon as we
have checked your details we will process your refund immediately.
What kinds of refund can't be accepted?
We provide 30 days trial period to make our customers 100%
satisfied with what you purchased, so you could know all
the capability of the software during the trial period,
including if this software could match you need or not.
We give refund only for the problem comes from our product
and our staff could not fix it.
I purchased a copy of Cool Screen Capture, and now I
want to use it on another computer. What can I do?
The software license is for a single computer. If you would
like to use the software on an additional computer, you
may enjoy your benefit as a back-customer. You could purchase
another license. You could send an email to us with your
previous purchase information, we would offer you a discount
price within 24 hours.
If I want to request a customized version, what
should I do?
You should offer us the following information:
1. What kind of software do you want, and please list out
the software you need in our online software?
2. Who is your customers? We will raise up a solution for
you after we know the customers background, including GUI
color and software design style.
If I need the SDK, what should I do?
Our SDK is pretty different with the other SDK provider.
Here is our process of requesting SDK:
a. You describe your detailed requirements;
b. We raise up the solution;
c. You confirm the solution;
d. We offer you the solution with SDK/Customized version/source